Frequently Asked Questions

Pricing is customized based on your product dimensions, order volume, storage needs, and service requirements. Typical ranges: pick and pack runs $2.50–4.50 per order, storage runs $15–25 per pallet per month, and receiving runs $25–50 per pallet. We provide a detailed, transparent quote — every fee is listed upfront. No hidden charges, no surprise bills at month-end.

No. We do not charge account management fees, minimum order penalties, or vague 'special handling' surcharges. Your quote includes every fee you will encounter. If a service is not in your quote, we will discuss it with you before any charge is applied. Pricing transparency is a founding principle of Thrive — we built this company because we were tired of hidden fees as sellers ourselves.

Yes. As your order volume grows, your per-unit costs decrease. We pass along carrier volume discounts on shipping rates, and our fulfillment pricing scales with volume. We review pricing quarterly with growing clients to ensure your rates reflect your current volume.

Shipping costs are passed through at our negotiated carrier rates, which are significantly lower than retail rates due to our aggregate volume. We work with USPS, UPS, FedEx, and DHL, and our system automatically selects the most cost-effective carrier and service level for each shipment based on your preferences. You benefit from enterprise-level shipping rates without the enterprise-level volume commitment.

Thrive 3PL maintains 99%+ order accuracy across all clients. Every pick is barcode-verified, every pack is checked, and every shipment is scanned before leaving our facility. When errors do occur — and they are rare — we take full responsibility, correct the issue immediately, and cover the cost of making it right.

Orders received before our daily cutoff are shipped same-day. Standard turnaround is same-day or next-business-day for the vast majority of orders. During peak seasons (Black Friday, holiday, Prime Day), we scale our team to maintain the same turnaround times. Our Houston location enables 2-day ground shipping to approximately 90% of the US population.

We prepare for peak months in advance — scaling warehouse staff, pre-staging inventory, and stress-testing systems. Our clients do not experience degraded service during Black Friday, Cyber Monday, or Prime Day. We have handled 3x normal volume without missing SLAs. If your peak season requires special preparation, we coordinate with you 30-60 days ahead.

Yes. We offer full returns management including receiving returned items, quality inspection, restocking, and disposition (refurbish, repackage, or dispose). Returns are processed within 24-48 hours of receipt, and your inventory is updated in real time. We can also handle customer exchanges and cross-shipping.

Yes. We provide kitting, bundling, subscription box assembly, product inserts, custom packaging, and light assembly services. If your product requires any form of preparation before shipping — whether it is building variety packs, adding marketing materials, or assembling multi-component products — we handle it.

Thrive 3PL operates 250,000+ square feet of warehouse space across two Houston facilities. We have capacity for businesses of all sizes — from brands needing 10 pallets to those requiring thousands. Our facilities are climate-monitored, secured 24/7 with camera surveillance, and designed for efficient picking and packing operations.

We integrate with 50+ e-commerce platforms and marketplaces including Shopify, Amazon (FBA and FBM), WooCommerce, BigCommerce, Walmart Marketplace, Target Plus, eBay, Magento, and more. We also integrate with ERP systems, inventory management tools, and shipping platforms. If you use it, we most likely connect to it. And if we do not have an existing integration, our technology team can build one.

Yes. Our technology platform provides real-time inventory visibility — you can see exact quantities, locations, and status of every SKU at any time. You also get real-time order tracking, shipping confirmations, and performance dashboards. No more wondering where your inventory is or whether orders shipped.

Yes. Multi-channel fulfillment is one of our core strengths. We fulfill orders from Shopify, Amazon, Walmart, wholesale, and any other channel — all from the same inventory pool. Our system manages channel-specific requirements (Amazon prep, retail compliance labeling, DTC packaging) automatically. You get a single source of truth for inventory across all channels.

Less painful than you think, especially with our HyperCare onboarding program. We have helped dozens of brands transition from other 3PLs with zero disruption to their customers. The typical transition takes 1-2 weeks, including a parallel-run period where both systems are live. We handle the heavy lifting — integrations, inventory transfer coordination, and testing — so your customers never notice the switch.

We have experience navigating difficult transitions. We will coordinate directly with your current provider on inventory transfer, provide a detailed transition timeline, and ensure nothing falls through the cracks. If your current 3PL is unresponsive, we can work around it by setting up your new integrations first and managing a phased inventory transfer.

Absolutely. We recommend it. Send us 50-100 orders worth of inventory, run through the full cycle — receiving, storage, fulfillment, shipping — and validate that everything works before committing to a full migration. This catches any integration issues early and gives you confidence in the switch.

Thrive 3PL is based in Houston, Texas with 250,000+ square feet across two warehouse facilities. Houston is strategically located to reach approximately 90% of the US population within 2-day ground shipping. The city offers no state income tax, competitive warehouse rates, and direct access to Port of Houston for international freight.

Yes. We ship internationally through DHL, FedEx International, UPS, and USPS. We handle customs documentation and can advise on the most cost-effective international shipping options for your products. Several of our clients are global e-commerce brands managing fulfillment across multiple regions.

Currently, both of our facilities are in the Houston, Texas area. Houston's central US location provides excellent ground shipping coverage nationwide. For brands that require multi-location fulfillment, we can discuss options as we continue to expand.

Thrive 3PL was founded in 2022 by Eric Lobdell, a former e-commerce seller with over $100 million in Amazon sales over a decade. After years of working with 3PLs that did not understand e-commerce, Eric built the fulfillment company he wished he had as a seller. The team brings direct experience from the seller side of the business — which means we understand your challenges because we have lived them.

Three things set us apart. First, we were built by sellers — our founding team has over $100M in e-commerce experience, so we understand your business from the inside. Second, we onboard in 7 days, not 45 — our HyperCare program assigns a dedicated team to every new client. Third, we are transparent about everything — pricing, performance, and problems. No hidden fees, no finger-pointing, no excuses. We also do not require long-term contracts because we believe in earning your business every month.

Thrive 3PL operates 250,000+ square feet of warehouse space, serves 150+ active clients, and has grown over 300% year-over-year since founding in 2022. We are large enough to handle significant volume and complexity, but small enough that you will always have a real person who knows your account — not a ticket number in a queue.

Thrive 3PL has a 5.0-star rating on Google with reviews from verified clients. Clients consistently highlight our communication, accuracy, and the quality of our team. You can read all our reviews at thrive3pl.com/reviews.